Unit Manager, CRC -- Standard Chartered - Scope International Malaysia -- Kuala Lumpur - Kuala Lumpur

Job Description
To manage the operations and functions of the unit and to perform specific duties as instructed by the management and delivering the objectives set by
the Group, Company and Department through consistent high quality performance and services to customers (outside & within) with the emphasis on
accuracy, TAT and productivity and in accordance with the relevant procedures, guidelines and policies.

Key Roles & Responsibilities
1 . Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the
Service Level Agreement, efficiency/accuracy standards and good business processes / judgement.
2 . Assist in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative
cost-reduction solutions and minimizing wastage.
3 . Manage the operational risk of the team to avoid operational / reputation losses and ensure awareness and full compliance of all laid down
rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
4 . Key Control Standards Assessment within department with nil over dues.
5 . Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
6 . Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the
Company/Group.
7 . Ensure due care and diligence is exercised by individual and team members on day to day operational matters relating to Money
Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
8 . Ensure that all staff in the team continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the
required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
9. Assist in building a performance-driven organization by constantly reviewing the team's and individual performance against set objectives
and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
10. S upport the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team /
individuals, facilitate improvement initiatives and help cultivate a "Service Excellence" culture among the team members.
11 . Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company
itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient,
prompt and professional manner.
As alternate or DCC, assist the Business Continuity Manager to:-
• Formulate recovery strategies.
• Develop, maintain, and test BC Plans for own business function.
• Raise awareness of BC Planning issues within own departments.

Qualifications & Skills
Minimum qualification is Diploma
Have experience in Credit Risk Control and other related field
Professional Qualification in the related field is an advantage

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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