Job DescriptionThe role holder is responsible for the day-to-day management of a transaction processing team to ensure accurate, speedy and efficient delivery of service standards.
Key Roles & Responsibilities
The role holder is responsible for the day-to-day management of a transaction processing team to ensure accurate, speedy and efficient delivery of service standards.
KEY RESPONSIBILITIES
Efficiency and Delivery
• Ensures adherence to country and hub operating policies in area of responsibility, maintaining conformance and consistency of provision.
• Monitors workflow to ensure that processing is delivered in accordance with Service Level Agreements.
• Is responsible for the authorisation and release of transactions in area of responsibility.
• Executes control process checks as appropriate to validate transactions.
Service Quality
• Resolves day-to-day problems in processing or escalates issues as appropriate.
• Is a subject matter expert on product and process in area of responsibility and a contact point on day-to-day issues.
• Networks internally with sales and customer service colleagues to solve issues, and escalates unresolved issues as appropriate
Compliance and Risk
• Ensures due care and diligence is exercised on day to day operational matters relating to Money Laundering acquiring relevant knowledge and training; thus providing support to superiors and subordinates.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
People Management
• May be required to coach and provide technical guidance to individual
Reporting Relationships
• Responsible for the day-to-day supervision and coaching of others, and will act under the direction and guidance of a manager.
Qualifications & Skills
Minimum qualification is Diploma
Have experience in Financial Market Operations and other related field
Professional Qualification in the related field is an advantage
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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