Senior Global Operations Officer, CRC -- Standard Chartered - Scope International Malaysia -- Kuala Lumpur - Kuala Lumpur

Job Description
To perform specific duties as instructed by the management and delivering the objectives set by the Group, Company and Department through
consistent high quality performance and services to customers (outside & within) with the emphasis on accuracy, TAT and productivity and in accordance
with the relevant procedures, guidelines and policies.

Key Roles & Responsibilities
1 . Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
2 . Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the
Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
3 . Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct
imposed by the Company/ Group.
4 . Manage the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid
down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
5. K ey Control Standards Assessment within department with nil over dues.
6. F ollow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
7 . Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant
knowledge and training; thus, providing support to superiors and subordinates.
8 . Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
9. Support the roll-out of the Company's & Group's policies and initiatives.
10 . Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the
Company/Group.
11 . Guide GOOs & Agency Staff.

Qualifications & Skills
Minimum qualification is Diploma
Have experience in Credit Risk Control and other related field
Professional Qualification in the related field is an advantage

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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